Do you ship internationally?
We ship to most countries worldwide . All international packages are shipped via USPS. Alaska, Hawaii, P.O./APO/FPO addresses are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, and will not be covered by Nekter Organics.

Can I only purchase products through the website?

Nekter Organics is available exclusively on www.nekterorganics.com.

How much is shipping?
Shipping & Handling Charges are as follows:

$8.95 flat fee for domestic, all states within the USA (free shipping over $100)

You can upgrade your shipping to Priority Mail or Priority Mail Express

Calculated shipping for all international countries we ship to worldwide

 

How long before I can receive my order?
The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Nekter Organics is not responsible for any any shipments that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.

What carrier do you use?
Nekter Organics primarily uses USPS Priority Mail and USPS International Services for Non-Domestic Shipments.

Do you ship to P.O./APO/FPO?
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

Can I change my order?
Please contact help@nekterorganics.com as soon as possible. Once an order has been sent to fulfillment we are unable to make any edits. 

Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been shipped. If the order hasn't been processed we can typically cancel the order.

Can I return my order?
We are unable to offer refunds, returns, or exchanges. Due to the nature of Nekter Organics products, All sales are final. Please note, Nekter Organics reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I exchange my product?
We can exchange new unopened products.

How can I check the status of my order?
Please log in to your account to check the status of your order.  If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status at: https://www.nekterorganics.com/pages/track-my-order

What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express, AfterPay and Paypal.

 

My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at customerservice@nekterorganics.com.  Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?
Please contact customerservice@nekterorganics.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We offer a no hassle 30 day return policy. 

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

I refused my delivery, where is my refund?
Refused delivery will incur a 25% restocking fee and outbound shipping will not be refunded.  Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

My package is stuck and tracking shows no movement, what do I do?
For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped.  Please send an email to customerservice@nekterorganics.com if your shipment shows no movement from the carrier's tracking information. 

How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please free to email us at customerservice@nekterorganics.com

PRODUCT/INGREDIENT

Where are your products manufactured?
Our formulas are manufactured in the USA, with globally sourced ingredients. 

Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.

Do your products contain soy?
No

Are your products vegan?
Yes

Does Nekters Organics use parabens or sulfates?
Nekter Organics does not use parabens or sulfates in any of our products.

Do you test products on animals?
Nekters Organics does not test products on animals. All of our products are cruelty free.

Are the products safe to use for all skin types?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

Are your products safe?
Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.

Have your products all been tested by a dermatologist?
Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.

What temperature do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.